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FREE SHIPPING FOR ORDERS OVER $55 IN THE CONTINENTAL US

FAQ

General

Because our honeys and teas are limited production, we can’t guarantee preorders at this time. If you would like to be notified when we restock particular items, please subscribe to our mailing list at https://kliotea.com/.

Once your order is successfully completed, you should receive an order confirmation email. If you don’t receive one, please check your spam folder. At the bottom of the email is a link to view your order status. You will be prompted to login to your account.

After your order ships, you will receive a separate shipping notification email with a link to track your order. If you have any questions regarding your order status, please email us at info@kliotea.com.

We ship to all 50 states and we offer free shipping for orders above $55 within the continental US.

We ship primarily through UPS or USPS Monday through Friday typically within 24 hours of receiving an order. However during periods of high volume (for example, after receiving a new shipment), order processing may take longer. We will send email updates during these periods.

Unfortunately, we do not ship internationally at this time.

Honey

Our honeys are raw, unprocessed, unfiltered, unpasteurized and unheated. To learn more about the origin, type, and flavor profile of each honey, please go to the shop page and select each honey for a detailed description.  

Crystallization is a completely natural process with raw honey (real honey!), and it has no impact on the quality of the honey whatsoever. Some types of honey crystalize sooner than others, but eventually all raw honey will crystalize unless it has been heated in a manner that destroys its natural health properties. Our honey is completely raw and never heated.

The time it takes to crystalize is primarily a function of the types of pollen that the bees forage. For instance, our Ikaria Anama honey begins crystalizing very soon after removal from the hive, and the other floral honeys such as thyme and orange blossom begin to crystalize six to twelve months after harvest. Our tree honey, like Pine, Fir and Oak, is much slower to crystalize sometimes taking years. Cold storage conditions, such as winter transit, can also cause the honey to crystalize sooner.

Many customers prefer honey in its more solid state for ease of use in spreading on toast or cheese.  However, if your honey has crystallized and you would like to return it to a more liquid state you can simply give it a water bath. Place the jar of honey in a saucepan of water on very low heat until it begins to slowly liquify. Be careful not to apply too much heat.

All of our honeys can be stored at room temperature with the lid well-sealed. Honey should be kept free of moisture and other contaminants (so no double dipping) to best preserve it once opened.

Indefinitely! Raw honey has natural antibacterial properties that prevent spoiling, and therefore it has no expiration date. We apply a “best by” date of two years which is standard law in Greece for shelf stable foods. Because our honeys are raw and unprocessed, they can be consumed indefinitely. Researchers recently discovered 3,000 year old honey in an Eqyption tomb that was still edible!

Not at all! Our honey is raw and unfiltered, which means that everything naturally found in the honeycomb (like beeswax or propolis) is still present in the honey. Occasionally this settles into streaks or a thin film on the top of the honey. These “bits and pieces” actually have beneficial health properties! You can stir it in or skim it off the top if preferred, however we think it’s best in its natural state.

Raw honey has many beneficial health properties such as antioxidants, phytonutrients, prebiotics and other antibacterial/antimicrobial compounds as well as enzymes. Heating the honey impairs these health benefits, so we encourage our customers to avoid this to maximize the nutritional benefits. An alternative to warming it or stirring it into hot tea is to enjoy a spoonful of honey right before drinking your unsweetened hot tea. You’ll likely find that the sweetness from the honey carries over for a while after ingesting it.

Tea

Our teas are best when prepared in a small saucepan allowing for the water to come to a boil and then strained into a cup. Our mountain teas should be boiled for several minutes to extract the maximum flavor and benefits. Please see our brewing instructions posted under each tea on the Shop page. Greek Mountain Tea is best when boiled briefly as part of the steeping process. Please watch our short video on how to brew Greek Mountain Tea: Brewing Klio Teas.

Yes, a second brew, while slightly weaker still has a good flavor. However, lab testing of antioxidants and polyphenols indicates that all of the benefits are extracted during the first brew. Testing of subsequent brews did not register detectable levels of antioxidants or polyphenols.

Our teas are only available in loose leaf, whole form because that’s the way nature intended it!  We believe that the mechanized processing required to do this will impact the quality of our teas and cause premature oxidation of the beneficial essential oils and a degradation of flavor and other important properties.  From the mountainside to your cup, we want to make sure you have the freshest, most flavorful tea possible.  Our herbs are carefully picked by hand in Greece and delivered to you in their natural state. A bit less convenient than a tea bag, but its a small trade-off for quality. Check out our blog post for more on this topic, including the origins of the tea bag.

Most of our teas are certified organic. We will however source teas that are not certified if we are comfortable with the source (such as wild picked herbs). Those that are certified organic are clearly labelled as organic.

Yes! Our Greek Mountain Tea is particularly enjoyable as an iced tea. Smooth and refreshing with a pleasant aftertaste and long finish. Just make a larger batch and put it in a pitcher in the fridge for the whole family to enjoy throughout the day. Our Greek Louisa is also excellent cold. We prefer the others hot, but feel free to experiment as your tastes may differ. 

Our teas are naturally caffeine free, made only from herbs grown in Greece. They make for a soothing drink any time of day or evening.

When stored properly, they can be enjoyed for two to three years and in some cases even longer. But they're so good and good for you, so why wait that long? Drink up!

Store them in the resealable pouch it comes in or an airtight container. Avoid exposure to moisture, excessive heat, light, air and strong aromas which can be absorbed by the tea. Do not store in the refrigerator or freezer. You can reuse or recycle the bag.

We have not performed tests that would give an indication of whether or not they are safe to consume during pregnancy, so you should consult your health care provider on this topic. We have read that Sage tea should be avoided by lactating mothers as it may result in a reduction in breast milk.

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