General  

The item(s) I want to purchase are sold out. Can I join a waiting list or pre-order? 

Because our honeys and teas are limited production, we can’t guarantee preorders at this time. If you would like to be notified when we restock particular items, please subscribe to our mailing list at https://kliotea.com/.

How do I find out the status of my order?

Once your order is successfully completed, you should receive an order confirmation email. If you don’t receive one, please check your spam folder. At the bottom of the email is a link to view your order status. You will be prompted to login to your account.

After your order ships, you will receive a separate shipping notification email with a link to track your order. If you have any questions regarding your order status, please email us at info@kliotea.com.

What is your shipping policy?

We ship to all 50 states, primarily through UPS or USPS. In general, we ship Monday through Friday within 24 hours of receiving an order. However during periods of high volume (i.e., after receiving a new shipment), order processing will take longer. We will send email updates during these periods.

We offer free shipping on orders over $99. Unfortunately, we do not ship internationally at this time.


Honey

What are the differences between each honey?

Our honeys are raw, unprocessed, unfiltered, unpasteurized and unheated. To learn more about the origin, type, and flavor profile of each honey, please go to the shop page and select each honey for a detailed description.  

Why is my honey solidified or crystallized?

Crystallization is a natural process with raw honey, and crystallized honey is not degraded in any way. Some honeys crystalize sooner than others, but eventually all honeys will crystalize unless they have been heated. The time it takes to crystalize is primarily a function of the fructose content. Honeys that have a higher ratio of fructose to glucose (most flower honeys) tend to crystalize sooner. For instance, our Ikaria Anama honey begins crystalizing very soon after removal from the hive, whereas our tree-based honeys, like Pine and Fir, are much slower to crystalize. Cold storage conditions, such as winter transit, can also cause the honey to crystalize sooner. In this case, you can place the jar of honey in a saucepan on very low heat until it begins to soften.

How should the honey be stored?

All of our honeys can be stored at room temperature with the lid well-sealed. Honey should be kept free of moisture and other contaminants (so no double dipping) to best preserve it once opened.

How long does the honey last?

Indefinitely! Raw honey has natural antibacterial properties that prevent spoiling, and therefore it has no expiration date. We apply a “best by” date of two years which is standard law in Greece for shelf stable foods. Because our honeys are raw and unprocessed, they can be consumed indefinitely. Researchers recently discovered honey that was edible in an Egyptian tomb sealed in clay jars that were over 3,000 years old!

I noticed white streaks or a film on top of my honey. Does this mean the honey has spoiled?

Not at all! Our honey is raw and unfiltered, which means that everything naturally found in the honeycomb (like beeswax or propolis) is still present in the honey. Occasionally this settles into streaks or a thin film on the top of the honey. These “bits and pieces” actually have beneficial health properties! You can stir it in or skim it off the top if preferred, however we think it’s best in its natural state.

Is it ok to heat the honey?

Raw honey has many beneficial health properties such as antioxidants, phytonutrients, prebiotics and other antibacterial/antimicrobial compounds as well as enzymes. Heating the honey impairs these health benefits, so we encourage our customers to avoid this to maximize the nutritional benefits. An alternative to warming it or stirring it into hot tea is to enjoy a spoonful of honey right before drinking your unsweetened hot tea. You’ll likely find that the sweetness from the honey carries over for a while after ingesting it.


Tea

How should I brew Klio teas? 

Our teas are best when prepared in a small saucepan allowing for the water to come to a boil and then strained into a cup. Our mountain teas should be boiled for several minutes to extract the maximum flavor and benefits. Please see our brewing instructions posted under each tea on the Shop page. Greek Mountain Tea is best when boiled briefly as part of the steeping process. Please watch our short video on how to brew Greek Mountain Tea: Brewing Klio Teas.

Are Klio Teas available in traditional tea bags or sachets?

Our teas are only available in loose leaf, whole form because that’s the way nature intended it!  We believe that the mechanized processing required to do this will impact the quality of our teas and cause premature oxidation of the beneficial essential oils and a degradation of flavor and other important properties.  From the mountainside to your cup, we want to make sure you have the freshest, most flavorful tea possible.  Our herbs are carefully picked by hand in Greece and delivered to you in their natural state. A bit less convenient than a tea bag, but its a small trade-off for quality. Check out our blog post for more on this topic, including the origins of the tea bag.

Are all of your teas organic?

Most of our teas are certified organic. We will however source teas that are not certified if we are comfortable with the source (such as wild picked herbs). Those that are certified organic are clearly labelled as organic.

Can your teas be served cold as iced tea?

Yes! Our Greek Mountain Tea is particularly enjoyable as an iced tea. Smooth and refreshing with a pleasant aftertaste and long finish. Just make a larger batch and put it in a pitcher in the fridge for the whole family to enjoy throughout the day. Our Greek Louisa is also excellent cold. We prefer the others hot, but feel free to experiment as your tastes may differ. 

Do any of your teas have caffeine?

Our teas are naturally caffeine free, made only from herbs grown in Greece. They make for a soothing drink any time of day or evening.

How long do your teas last?

When stored properly, they can be enjoyed for two to three years and in some cases even longer. But they're so good and good for you, so why wait that long? Drink up!

How should I store my tea?

Store them in the resealable pouch it comes in or an airtight container. Avoid exposure to moisture, excessive heat, light, air and strong aromas which can be absorbed by the tea. Do not store in the refrigerator or freezer. You can reuse or recycle the bag.

Are your teas safe for consumption during pregnancy?

We have not performed tests that would give an indication of whether or not they are safe to consume during pregnancy, so you should consult your health care provider on this topic. We have read that Sage tea should be avoided by lactating mothers as it may result in a reduction in breast milk.